I cannot guarantee that I will be able to take on all custom orders, but please submit your request or idea through the form on the "Contact" page.
Custom order requests for items that include trademarked or licensed characters (cartoons, Disney, etc) will be denied. I know that many other crafters make and sell these items because they are so popular. Unfortunately, it is illegal for me to sell likenesses of these types of characters, even for non-profit events, and I will not be accepting custom orders of this nature.
Once an item has shipped for a domestic (US) order, it should arrive in 3-5 business days. For shipping outside of the US, please allow 1-2 weeks for arrival. Buyer is responsible for any customs fees or import taxes. Sweet Honey Crochet is not responsible for any delays that may occur once the item is in the postal service system.
While all items are packaged carefully to ensure that your order arrives in perfect condition, Sweet Honey Crochet is not responsible for any loss or damage that may occur during the shipping process. For orders of $100 or more, shipping insurance will be included at no additional cost.
If an item is damaged upon arrival, please contact me within 3 business days. If I am able to make a repair or replacement, I will be glad to work it out with you.
Sweet Honey Crochet aims to provide you with the highest quality of handmade crochet products. Please remember that all items are made by my two hands; while every effort is taken to create a product that resembles that of the online shop, some differences in construction or color may occur.
Returns for finished and received items are not accepted.
Exchanges will be accepted if an item is somehow damaged or incorrect upon arrival. Contact me within 3 days of item delivery if there is some problem--the item must be shipped back to me, at buyer expense and in original and unused condition, within 14 days of delivery.
Cancellations will be accepted for the first 24 hours after the time of purchase for a full refund. Beyond 24 hours, only a 50% refund can be given. For custom orders, no refund can be given at any time.